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Thursday, May 12 • 12:50pm - 1:20pm
Driving the Right Culture – HSBC’s Value Stream Journey

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As part of a focus on efficiency, the HSBC Securities Services organisation is making the shift to a product value-stream model. The transition to product places an increased emphasis on how effectively we are able to get value to our clients and requires a significant change to the culture, mindset, and process that we have spent decades developing. Whilst our journey is ongoing, our early insight has revealed many benefits of coupling data-driven decision-making with storytelling to enlighten our leadership. The use of flow more extensively has raised tough questions and demonstrated the need to bridge the gap in mindset between technology and business leaders to create a culture of Psychological Safety and truly empower teams to make the most appropriate decisions for their products. During

Speakers
avatar for Lee Smith

Lee Smith

Global Head of Fund Services Technology, HSBC
Lee is an IT Director at HSBC, currently leading the Fund Administration and Middle Office Technology function within the Markets and Securities Services business. With a background in Sports Science, Lee has worked across various roles within Technology since joining HSBC in 1998... Read More →
avatar for Danielle Horney

Danielle Horney

Global head of Middle Office Product Delivery, HSBC
Danielle Horney is Global head of Middle Office Product Delivery within Markets and Securities Services, HSBC. Danielle has been in the financial services world coming up to 28 years working for a number of big name financial services organisations, covering pretty much every role... Read More →


Thursday May 12, 2022 12:50pm - 1:20pm BST
Track 1