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Tuesday, May 10 • 5:15pm - 5:45pm
(PACE) People Accelerating Customer Experience (ASB)

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PACE is an approach to creating better experiences for ASB’s customers and people. It's a way of working that puts the customer at the heart of what we do while also making it easier for us to get the job done.

avatar for Brodie Macdonald

Brodie Macdonald

General Manager, Operating Model, Corporate Strategy/Customer Experience, ASB
I've built my career around helping companies make great strategic choices and then working to translate them into tangible action.In my role at ASB I work in Corporate Strategy and Customer Experience, leading our Operating Model Transformation; we're evolving our way of working... Read More →
avatar for Jane Fitzgerald

Jane Fitzgerald

Partner - Consulting, Deloitte New Zealand
I specialise in helping organisations shape and deliver the work they do in ways that deliver value better, sooner and safer. Designing for customers and employees at the heart is critical for businesses facing disruption, and I am passionate about bridging the intersection of agility... Read More →

Tuesday May 10, 2022 5:15pm - 5:45pm BST
Track 1